COIMBATORE: The Salem division on Sunday introduced the ‘train captain’ services on Nilgiris Express to address grievances of passengers instantly onboard the train.
Travelling ticket inspectors (TTI) have been appointed as ‘train captains’. According to officials of Salem Division, Southern Railway, with a view to have a single point of contact for all sorts of guidance, assistance and grievance redressal for onboard passengers, the railway has come out with the concept of ‘Train Captain’ service. The Southern Railway has already introduced the services in several other trains.
Divisional railway manager of Salem division Hari Shankar Verma has ordered to introduce the ‘Train Captain’ services in Blue Mountain (Nilgiris) Express which runs from Mettupalayam to Chennai Central (train no – 12671/ 12672) from Sunday.
Three ‘Train Captains’ have been nominated for Nilgiris Express. Passengers can contact the captains over mobile phones. The nominated train captains are – R Rathish (mobile number – 7904557219), S Dinesh Kumar (9600425860) and A Sandeep (8681844886). Their names will be displayed in all the reservation charts on the coaches. “The railway authority has planned to send the train captains’ mobile numbers to all passengers of the particular train via SMS. Passengers can also contact the railway helpline number (138) to know the details of the train captains,” said an officer.