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New Refund Procedure Instructions for Railway Passenger

No cash refunds will be made available at the railway station. Instead, passengers claiming refund would be given a deposit slip(s) by the station.

Indian Railways - New refund rules

No cash refunds will be made available at the railway station.

In view of the extra ordinary circumstances, as a result of latest change of rules consequent upon demobilization of Rs. 500/- & Rs. 1000/- denominations by the Union of India from midnight of 08-11-2016, the railway stations are not in a position to offer refund at the station itself. Stations are also not well equipped with money from RBI / Banks to be disbursed as per the new mandate. Therefore, the esteemed passengers are hereby advised with the following:

(i) No cash refunds will be made available at the railway station. Instead, passengers claiming refund would be given a deposit slip(s) by the station. This deposit slip(s) may be used by the passenger for Claim Refund;

(ii) All refunds will be dealt with by the refund section of Commercial Department of N.F. Railway/HQ/Maligaon (by Ms. S.R. Roy, Dy.CCM/Claims: 9957550954 & Shri. D. H. Sarkar, ACM/CR: 9957550967);

(iii) While claiming refund, passengers are to give details of their bank Account No., IFSC Code No to facilitate refund through RTGS as per Government of India policy. In case refund are more than Rs. 50,000/- passenger should submit the copy of their PAN Card.

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